Privacy Policy

Effective Date: 2026-05-22 · Last Updated: 2026-05-22

This Privacy Policy explains how LOQUA developer team (“Company,” “we,” “our,” or “us”) collects, uses, stores, shares, and protects information when you use LOQUA, our desktop software available on Windows and macOS, related websites, applications, APIs, and services (collectively, the “Services”).

Please read this Privacy Policy carefully before using the Services.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to information collected through:

  • Our desktop software for Windows and macOS;
  • Our official website;
  • Customer support communications;
  • Related online services and features.

This Privacy Policy does not apply to third-party services, websites, or applications that may interact with our Services.

2. Information We Collect

We may collect the following categories of information:

2.1 Account Information

When you register for an account, we may collect:

  • Email address;
  • Account credentials;
  • Account identifiers;
  • Subscription or purchase status.

2.2 User Content and Inputs

Depending on how you use the Services, we may collect and process content you provide, including:

  • Voice recordings;
  • Audio input;
  • Speech data;
  • Text input;
  • AI prompts and questions;
  • Notes generated through the Services;
  • Selected text submitted for AI processing;
  • Files or content voluntarily uploaded by users.

2.3 AI Interaction Data

When you use AI-powered features, we may process:

  • User prompts;
  • AI conversations;
  • Requests and commands;
  • Generated responses;
  • Usage context necessary to provide the Services.

2.4 Device and Technical Information

We may automatically collect technical information such as:

  • Device type;
  • Operating system version;
  • Application version;
  • Language settings;
  • Crash logs;
  • Error reports;
  • Performance data;
  • IP address;
  • General geographic region;
  • System configuration information.

2.5 Permission-Based Information

The Software may request access to certain device or system permissions necessary for core functionality, including Microphone Access, Accessibility or System Integration Permissions, File or Clipboard Access. You may manage permissions through your operating system settings; however, disabling permissions may limit certain features.

3. How We Use Information

We may use collected information to:

  • Provide and operate the Services;
  • Authenticate user accounts;
  • Enable AI-powered features;
  • Process voice-to-text requests;
  • Generate notes, summaries, and AI responses;
  • Improve software functionality and performance;
  • Detect bugs, abuse, fraud, or security incidents;
  • Provide customer support;
  • Process subscriptions or payments;
  • Enforce our Terms of Service;
  • Comply with legal obligations.

We do not use the Services to provide personalized advertising or behavioral advertising.

We do not provide personalized recommendation feeds within the Software.

4. AI Processing and Third-Party AI Providers

Some AI features are powered by third-party artificial intelligence providers and cloud service providers (“Third-Party Providers”).

To provide AI functionality, certain user content may be transmitted to Third-Party Providers for processing, including:

  • Voice input;
  • Audio recordings;
  • Text submissions;
  • AI prompts;
  • User queries.

These providers may process information on our behalf according to contractual obligations and applicable laws.

We may use commercially reasonable measures to require Third-Party Providers to protect data appropriately; however, their processing may also be governed by their own privacy policies and terms.

AI-generated outputs are automated and may contain inaccuracies or unintended results.

5. Legal Bases for Processing (Where Applicable)

Depending on your jurisdiction, we may process personal information based on:

  • Your consent;
  • Performance of a contract;
  • Compliance with legal obligations;
  • Legitimate business interests;
  • Protection against fraud, abuse, or security threats.

6. How We Share Information

We may share information in the following circumstances:

6.1 Service Providers

With vendors, hosting providers, AI providers, analytics providers, payment processors, customer support providers, and infrastructure partners assisting in operating the Services.

6.2 Legal Compliance

When required by law, regulation, subpoena, court order, or legal process.

6.3 Protection of Rights

To protect:

  • Users;
  • Our rights or property;
  • Security of the Services;
  • Public safety.

6.4 Business Transactions

In connection with:

  • Mergers;
  • Acquisitions;
  • Asset sales;
  • Financing;
  • Corporate restructuring.

6.5 With User Consent

When you explicitly authorize or direct us to share information.

We do not sell personal information to third parties for monetary compensation.

7. Data Retention, Security Measures and Account Deletion

We retain information for as long as reasonably necessary to: provide the Services; Maintain accounts; Comply with legal obligations; Resolve disputes; Enforce agreements; Improve and secure the Services. Retention periods may vary depending on the type of information and legal requirements. We may delete or anonymize data when no longer needed.

We implement reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction. However, no security measure is completely secure, and we cannot guarantee absolute security. You are responsible for protecting your account credentials and device security.

You may delete your account at any time by account deletion function in the software setting, or contacting our support team (see contact info below). We may suspend or delete your account for violation of our Terms of Services, Privacy Policy, or for any reason at our discretion.

8. International Data Transfers

Your information may be processed and stored in countries other than your own, including the United States and other jurisdictions where our service providers operate.

By using the Services, you acknowledge that your information may be transferred internationally.

Where required by law, we may implement appropriate safeguards for cross-border data transfers.

9. Children’s Privacy

We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we may take steps to delete such information.

10. Your Privacy Rights and Regional Policies

10.1 General Privacy Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including the right to:

  • Access personal information;
  • Correct inaccurate information;
  • Delete personal information;
  • Restrict or object to processing;
  • Withdraw consent;
  • Receive a copy of certain data;
  • Lodge complaints with regulators.

To exercise applicable rights, contact us using the information below. We may request verification of your identity before processing requests.

10.2 California Privacy Rights

If you are a California resident, you may have rights under applicable California privacy laws, including rights related to:

  • Access to collected personal information;
  • Deletion requests;
  • Correction requests;
  • Limiting certain data uses;
  • Non-discrimination for exercising privacy rights.

We do not sell personal information as traditionally defined under California law.

10.3 European Economic Area, United Kingdom, and Similar Jurisdictions

If applicable laws such as the GDPR apply to you, you may have additional rights, including:

  • Data portability;
  • Objection to certain processing;
  • Restriction of processing;
  • Filing complaints with supervisory authorities.

Our legal bases for processing may include consent, contractual necessity, legitimate interests, and legal compliance.

11. Cookies and Similar Technologies

Our website or online services may use cookies and similar technologies for:

  • Authentication;
  • Security;
  • Analytics;
  • Service functionality.

You may manage cookies through browser settings where applicable.

12. Third-Party Services and SDKs

The Services may interact with third-party software, platforms, websites, or applications (including SDKs). We are not responsible for the privacy practices of third parties. We encourage users to review applicable third-party privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updated versions become effective upon posting or other notification. Your continued use of the Services after updates become effective constitutes acceptance of the revised Privacy Policy.

14. Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy, please contact: official@theloqua.ai