Help Center

Step 1: Download and install
Download Loqua from the download page. On Mac, open the .dmg and drag the Loqua icon into your Applications folder. On Windows, run the Loqua-Setup.exe installer.

Step 2: Launch
Open Loqua — from Applications on Mac, or the Start menu on Windows. If you see a security warning, click Open (or “Run anyway” on Windows).

Step 3: Sign in
Sign in with your Google account or email address.

Step 4: Follow onboarding steps & grant permissions
Loqua needs two system permissions to work:

• Accessibility — allows Loqua to insert text into any app. Click Allow when prompted, or enable manually in System Settings.
• Microphone — allows Loqua to hear your voice. Click Allow when the permission prompt appears.

There are two ways to update Loqua:

Method 1: From the About section in setting page
Go to the about section in setting page, where you'll see a "Check for update" button. Click this button to check for and install any available updates.

If the fn key (or any other key you choose) isn't working as expected, it might be tied to another system action.

To check and clear this:

1. Open System Settings
2. Go to Keyboard
3. Look for any shortcuts or special functions assigned to your chosen key
4. Disable or reassign those to avoid interference

No. Loqua requires an internet connection to process your speech through our AI models. Without connectivity, transcription and all related features are unavailable.

The current limit for dictations is 6 minutes. If you reach the limit, Loqua will automatically save your dictation so far in your History.

Yes — Loqua works with most applications, inserting text directly at your cursor position in real time.

However, some apps may have system permission restrictions that prevent direct insertion. In those cases, you can always find your transcription results in Loqua's history.

1. Best answer is use it more. Loqua learns from your corrections over time. The more you use it and edit results, the better it recognizes your vocabulary and speaking style.
2. Check your audio setup. Make sure your microphone permissions are enabled and your input device is working properly. Poor audio quality directly affects transcription accuracy.
3. We're improving. Our team is actively refining the transcription models. Accuracy will continue to get better with each update.

Once you've downloaded Loqua and completed onboarding, you will be on a 30-day free trial. To upgrade, click "Upgrade" from the left sidebar of your Loqua app.

Yes. Every new account starts with a 30-day free trial of Loqua Pro. After the trial ends, you'll automatically move to the Free plan. You can upgrade back to Pro anytime from the Loqua app.

You can cancel your subscription anytime under "Subscription" on the Account page in your Loqua app. If you run into any issues, reach out to us at official@theloqua.ai.

We offer a 14-day no-questions-asked refund guarantee. Whether you're on a monthly or annual plan, you can request a refund anytime within 14 days of your subscription taking effect. The refund is the remaining balance after deducting the cost of the days you've used. Note that if your subscription was discounted, the days you've used are calculated at the standard rate.

After 14 days, you can still cancel anytime. Cancellation takes effect at the next billing cycle — the current period isn't refunded, but you keep full access to all features until it ends.

We accept all major credit cards, including Visa, Mastercard, American Express.