Terms of Service

Effective Date: 2026-05-22 · Last Updated: 2026-05-22

Welcome to LOQUA (“Software”), a desktop application available for Windows and macOS and provided by LOQUA developer team (“Company,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of the Software, related websites, services, applications, APIs, and features (collectively, the “Services”).

By downloading, installing, accessing, or using the Services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Services.

Table of Contents

  1. Eligibility
  2. Account Registration
  3. Description of Services
  4. AI Services and Third-Party Providers
  5. Permissions and Device Access
  6. User Content
  7. Prohibited Conduct
  8. Third-Party Software and Platforms
  9. Subscription, Fees, and Payments
  10. Intellectual Property Rights
  11. License Grant
  12. Privacy, Data Storage and Security
  13. Service Availability and Modifications
  14. Disclaimers and Limitation of Liability
  15. Indemnification
  16. Termination
  17. Governing Law and Dispute Resolution
  18. Changes to These Terms
  19. Severability and Entire Agreement
  20. Contact Information

1. Eligibility

You must be at least eighteen (18) years old (or the age of majority in your jurisdiction), or obtained consent from your parents or guardian (if you are a minor), to use the Services.

By using the Services, you represent and warrant that:

  • You have the legal capacity to enter into these Terms;
  • You have obtained consent from your parents or guardian (if you are a minor) to enter into these Terms;
  • All registration information you provide is accurate and complete;
  • You will comply with all applicable laws and regulations.

2. Account Registration

To access certain features, you must create an account using a valid email address.

You agree to:

  • Provide accurate and current information;
  • Maintain the security of your account credentials;
  • Promptly update your information if it changes;
  • Be fully responsible for all activities occurring under your account.

You must not:

  • Share your account with others;
  • Create accounts using false information;
  • Use another person’s account without authorization.

We reserve the right to suspend or terminate accounts that violate these Terms.

3. Description of Services

The Software provides AI-assisted productivity and communication features, including but not limited to:

3.1 Voice-to-Text Functionality

The Software may convert spoken language into text using artificial intelligence technologies, allowing users to input text into third-party software, websites, applications, or platforms through voice input.

3.2 AI Note Organization

The Software may use artificial intelligence to generate summaries, notes, outlines, highlights, or other organizational content based on:

  • User-selected text;
  • Audio recordings;
  • Voice input;
  • Other user-provided content.

3.3 AI Question-and-Answer Features

The Software may provide conversational AI services enabling users to interact with AI models through:

  • Text-based input;
  • Voice-based input;
  • Uploaded or selected content (under developing and testing).

Responses are generated automatically by artificial intelligence systems and may not always be accurate, complete, or appropriate.

4. AI Services and Third-Party Providers

Certain AI functions are powered by third-party artificial intelligence providers and cloud infrastructure partners (“Third-Party Providers”).

By using AI-related features, you acknowledge and agree that:

  • Your inputs, prompts, voice recordings, text, and related content may be transmitted to Third-Party Providers for processing;
  • Third-Party Providers may process data in accordance with their own policies and terms;
  • AI-generated outputs may contain inaccuracies, omissions, biases, or incorrect information;
  • AI outputs are generated automatically and should not be solely relied upon for professional, legal, medical, financial, educational, employment, or other important decisions.

We do not guarantee the accuracy, reliability, legality, or suitability of AI-generated content.

5. Permissions and Device Access

To provide certain functionalities, the Software may request access to device features or system permissions, including but not limited to:

  • Microphone access;
  • Accessibility permissions;
  • Audio input permissions;
  • Clipboard access;
  • File access permissions;
  • System integration permissions.

These permissions are required for certain core features to function properly.

You may refuse or revoke permissions through your device or operating system settings; however, doing so may limit or disable certain features of the Software.

You represent that you have obtained all necessary consents from any individuals whose voices, recordings, text, or data are processed through the Services.

6. User Content

You retain ownership of content you submit, upload, record, transmit, or process through the Services (“User Content”).

By using the Services, you grant us a worldwide, non-exclusive, royalty-free, sublicensable license to:

  • Host;
  • Store;
  • Process;
  • Transmit;
  • Reproduce;
  • Analyze;

your User Content solely for the purpose of operating, maintaining, improving, and providing the Services.

You are solely responsible for your User Content and represent that:

  • You own or have the necessary rights to the content;
  • Your content does not violate any law or third-party rights;
  • Your content does not infringe intellectual property, privacy, publicity, or confidentiality rights.

7. Prohibited Conduct

You agree not to use the Services to:

  • Violate any applicable law or regulation;
  • Infringe intellectual property or proprietary rights;
  • Upload or distribute malware, spyware, or malicious code;
  • Harass, threaten, abuse, or harm others;
  • Promote and/or engage suicidal, eating disorder, or any other self-harming ideals or activities;
  • Generate illegal, fraudulent, defamatory, obscene, or harmful content;
  • Reverse engineer, decompile, or attempt to extract source code from the Software;
  • Circumvent security measures or usage limitations;
  • Interfere with the operation of the Services;
  • Use the Services to develop competing products or services;
  • Misuse AI features for spam, deception, impersonation, or misinformation.

We reserve the right to investigate and take action against violations, including suspension or termination.

8. Third-Party Software and Platforms

The Software may interact with or facilitate input into third-party applications, platforms, or services.

We are not responsible for:

  • Third-party software functionality;
  • Third-party terms or policies;
  • Compatibility issues;
  • Data handling practices of third parties.

Your use of third-party services is governed by their respective terms and policies.

9. Subscription, Fees, and Payments

Certain features of the Services may require payment or subscription.

If applicable:

  • Prices and subscription terms will be disclosed before purchase;
  • Fees are generally non-refundable unless required by law;
  • Subscription services may automatically renew unless canceled;
  • We may modify pricing with reasonable notice.

You authorize us and our payment providers to charge applicable fees.

10. Intellectual Property Rights

The Software, Services, and all related materials, including but not limited to:

  • Software code;
  • User interfaces;
  • AI systems;
  • Logos;
  • Trademarks;
  • Designs;
  • Documentation;
  • Features;

are owned by the Company or its licensors and are protected by intellectual property laws. Except for the limited license granted under these Terms, no rights are transferred to you.

11. License Grant

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to download, install, and use the Software for personal or internal business use.

You may not:

  • Sell, sublicense, lease, or distribute the Software;
  • Modify or create derivative works;
  • Remove proprietary notices;
  • Use the Software unlawfully.

12. Privacy, Data Storage and Security

Your use of the Services is also governed by our Privacy Policy, which explains how we collect, use, store, and disclose information. By using the Services, you acknowledge that your information may be processed in accordance with the Privacy Policy.

We implement reasonable administrative, technical, and organizational measures to protect data. However, no system or transmission over the Internet can be guaranteed completely secure. You acknowledge that you use the Services at your own risk. You are responsible for maintaining backups of important data.

13. Service Availability and Modifications

We may:

  • Modify, update, suspend, or discontinue any feature;
  • Release patches, bug fixes, or upgrades;
  • Restrict access to certain functionalities.

We do not guarantee uninterrupted or error-free operation.

14. Disclaimers and Limitation of Liability

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” YOU UNDERSTAND AND ACKNOWLEDGE THAT LOQUA IS PROVIDED IN A FORM CONSISTENT WITH EXISTING TECHNOLOGY AND CONDITIONS, THAT WE CANNOT GUARANTEE THAT IT IS FREE FROM DEFECTS, AND THAT WE DO NOT MAKE ANY EXPRESS OR IMPLIED WARRANTIES FOR LOQUA AND/OR OUR SERVICES, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR CERTAIN PURPOSES, QUALITY, STABILITY, CORRECTNESS, TIMELINESS, COMPLETENESS, CONSISTENCY AND SAFETY. HOWEVER, WE UNDERTAKE TO CONTINUOUSLY IMPROVE THE QUALITY OF OUR SERVICES.

LOQUA IS NOT A MEDICAL, PSYCHIATRIC OR ANY OTHER PROFESSIONAL ADVICE PROVIDER, NOR SHOULD OUR SERVICES BE CONSIDERED MEDICAL, MENTAL HEALTH OR OTHER PROFESSIONAL SERVICES. ONLY YOUR PHYSICIAN, HEALTHCARE PROVIDER OR OTHER PROFESSIONALS CAN DO THAT. THEREFORE, WE MAKE NO CLAIMS, REPRESENTATIONS OR GUARANTEES THAT OUR SERVICES WILL PROVIDE A THERAPEUTIC OR OTHER PRACTICAL BENEFIT.

WE DO NOT UNDERTAKE ANY DIRECT, INDIRECT, INCIDENTAL, DERIVATIVE OR PUNITIVE DAMAGES FOR LOSS OF PROFITS, BUSINESS REPUTATION, INFORMATION OR OTHER TANGIBLE OR INTANGIBLE LOSSES ARISING FROM ANY AND ALL POSSIBLE USE OF OUR SERVICES.

OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES SHALL NOT EXCEED THE GREATER OF: (1) THE AMOUNT YOU PAID TO US DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (2) ONE HUNDRED U.S. DOLLARS (USD $100).

15. Indemnification

To the extent permitted by applicable laws, you agree to indemnify and hold harmless us and/or our officers, directors, employees, agents, representatives, and affiliates from and against any and all claims, demands, liabilities, costs, or expenses, including reasonable legal fees, resulting from your breach of these Terms or our Privacy Policy.

16. Termination

We may suspend or terminate your access at any time if:

  • You violate these Terms;
  • We suspect misuse or unlawful activity;
  • Required by law;
  • Necessary to protect the Services or users.

You may stop using the Services at any time. Upon termination:

  • Your license ends immediately;
  • Certain provisions of these Terms survive termination.

17. Governing Law and Dispute Resolution

All matters arising out of or relating to this Contract are governed by, and construed in accordance with, the laws of Hong Kong, without giving effect to any conflict of laws principles. Any dispute, claim, or controversy arising out of or relating to this Contract, or the breach, termination, enforcement, interpretation, or validity thereof, shall firstly be resolved through friendly negotiations. If such negotiations fail, the dispute shall then be exclusively submitted to and decided by the Hong Kong International Arbitration Center (“HKIAC”) pursuant to its then effective arbitration rules. One single arbitrator shall be retained and the arbitrator’s decision shall be final and binding on both Parties. The seat of arbitration shall be Hong Kong.

18. Changes to These Terms

We may modify these Terms from time to time. Updated Terms will become effective upon posting or other notification. Your continued use of the Services after updated Terms become effective constitutes acceptance of the revised Terms.

19. Severability and Entire Agreement

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.

These Terms constitute the entire agreement between you and the Company regarding the Services and supersede prior agreements or understandings.

20. Contact Information

If you have questions regarding these Terms, please contact: official@theloqua.ai